Cole W. Camplese

15 Years & Moving On

I haven't written one of these since I left the IST Solutions Institute to become the director of Education Technology Services back in 2005. I think since I am wrapping up my last day at Penn State after 15 years I thought I should at least reflect on that to a degree and thank the people who have changed my life for the better. I've had quite a few jobs here at Penn State over the years, growing from an instructional designer with the World Campus in 1998 to my current role of senior director for Teaching and Learning with Technology. Each stop along the way has been a blessing ... not without challenges, but this has been truly a magical experience. Before I head off to Stony Brook University, it might be good to share a couple of thoughts on this whole journey.

We arrived childless in 1998 from Philadelphia after the sale and closure of a small training software company. I came for a job as an ID with the just launched World Campus and Kristin came to do her PhD. We were committed to staying just long enough for her to finish and then we were out of here. Obviously it didn't go that way and we are thrilled with the time that we have spent here.

After 18 months in the World Campus I needed something different and got a lucky break to join another start up, but this time in higher education, with the launch of the School of Information Sciences and Technology. I spent six years working with amazing people building teams, technologies, processes, and friendships. It was an amazing time in our lives -- we had our first child, we were enjoying success professionally, our friends were all around us, and my eyes were being opened to a whole new world of potential with the Internet. I discovered blogging, the social web, and relationships with companies like Apple. We were building and exploring as a team ... and learning so much along the way. Then some people left, including my dear friends and colleagues Eric Zeisloft and Keith Bailey ... and then my wife, Kristin, decided to leave PSU as well. There was still a killer team, but it left me wanting to explore more.

I again got lucky ... as I was ready, the director of Education Technology Services was open and I went after that position. I wanted to really test the things I was successful with at the College level in the context of a central organization. I wanted to see if we could replicate that level of innovation in a central IT services organization. I will be honest, it was a real struggle for me at first -- I had to build new relationships and help those around me see that we could transform the University and ourselves. It took time, but the work done at ETS has proven to be some of the best I have ever done. We built an absolutely amazing team ... one that I am proud of beyond belief to this day. We went from barely attending national conferences to dominating the agendas. From impacting a few students to supporting thousands. From offering services that were stable to ones that inspired. Truly a great ride.

In 2010 I was asked to step into the senior director role that I currently occupy. That jump was something that challenged me in new ways and pushed me into new leadership territory. At the same time I was asked to be faculty in the Educause learning technologies leadership institute ... another thing that pushed me in crazy ways. I amped up my teaching as well, taking the Disruptive Technologies grad class to new places with my friend and colleague, Scott McDonald. I have worked so hard with the people around me to get TLT into great shape and I am so proud of the collective work we've done. While my role has changed, I still believe so deeply in education and the power we have in our hands to make positive impacts on our institutions. That is something I will take with me as I head east to Stony Brook University.

It has been an amazing ride and I wouldn't change much of it. From the time I got here I wanted to be part of the bigger picture -- I wanted to build a community of people who were interested in doing great work. I know I have bothered some people along the way, but I've come to accept that as the reality we all face when we push. I will never forget my time here and I will lean on all that I have learned the last 15 years. It is an interesting thing feeling so much passion for a place that you aren't really from, but State College has been so good to us. We've been met amazing friends, have had the pleasure of seeing our two children born here and enjoy the surroundings, and we are so blessed to be leaving here with a sense of accomplishment and deep gratitude. I will miss State College, the people who have touched our world, and Penn State for the rest of my life. I depart with nothing but a deep caring for all that is Penn State and what it has given to me. I would need all the space on the Internet to thank everyone who has impacted my life here ... suffice to say I have nothing but gratitude for all of you.

WC Instructional Designer --> Manager of Instructional Design and Emerging Technologies --> Director of Education Technology Solutions --> Co-Director of IST Solutions Institute --> Director of IST Solutions Institute --> Director of Education Technology Services --> Senior Director of Teaching and Learning with Technology

Work Reflection: Importance of Building Something

We make things all the time in this business ... websites, digital bits of stuff, documents, and everything in between. I have found that as my career arc has moved forward (and admidtely upward) the amount of tangible stuff I make has decreased. I post all sorts of stuff quickly all over the place, but I have gotten very bad at pointing to the things I am most proud of and wanted to try and challenge that. I was reminded the other night that I even though I am not making the same kinds of things, I have been heavily involved in new forms of maker behavior the last few years and I feel like I need to reflect on that a bit today.

The other night I had the pleasure of hosting a group of the TLT Faculty Fellows at a dinner. Not all of our current and past Fellows could be there (for all sorts of reasons), but the ones that were there all greeted me with a giant smile, hearty handshakes, and hugs. We spent a few hours having some of the best and uplifting conversations I have had around our shared core values of teaching, research, learning, and technology. It was really what I needed in this moment.

Then today it hit me -- I made that. I wrote a proposal several years ago that was basically laughed at ... "no way faculty will want to hang out with IT people!" I didn't listen. I modeled my ideas after the vision that I discovered a couple of years earlier while visiting the Berkman Center in Boston. I didn't listen. That is the lesson. A lesson I need to start remembering more. There are times that you get to the point where you know too much to challenge the status quo -- you fall into the "that will never work" crew. I need to stop listening -- and I am talking about both to those around me pushing those messages and my own inner voice. I need to remember that not listening can lead to great and unexpected things.

TLT Fellows will play a critical role in the success of many initiatives across ITS. Fellows will become essential to the future of TLT’s network as connecting points of intelligence, insight, energy, and knowledge-sharing. TLT Fellows will help to drive projects from within and to share fresh ideas and skills with the larger Penn State community. In addition to the two Fellow programs contained within this proposal, you will find a request for permanent funding for a related set of projects called Engagement Awards. Our goal for our Fellows is that they further work that we agree upon and help TLT create tangible outcomes that can be shared widely with the teaching and learning community through presentations, publications, and new services.

If you want a recipe for successfully engaging faculty on your campus, you need something like this. This isn't secret sauce or anything as so many people do these kinds of things, but you need to care deeply about more than just the projects. You have to care about the people. This isn't about money, it is about finding ways for people to make deep and meaningful connections -- and trust me, that takes time. As I sat and listened to the group talk and laugh the other night I was struck by a sense of deep satisfaction. A satisfaction that comes from making something, a space that provides an opportunity to do the thing I value most deeply -- connections to each other.

I could write a 12 step program on how to launch something like this, but I can boil it down to one simple thing -- build a team that is so excited by thinking, sharing, and cultivating connections. Killer relationships will follow. Amazing inventions will happen. New forms of teaching practice will emerge. Innovations will go from thought to reality. And "that can't work" will go to, damn this is awesome.

Finding a way to make space for connections is the thing that I am reflecting on today and so that is what you are going to get.

I know this is a miserable post -- I haven't taken the time to write in ages and it shows, but I need to start taking some stock in the things I am building and have built again. All of this is part of a larger eco-system of thought and action ... I should get back to celebrating it and the people who have given so much to help make it real. I'll consider this a step back onto that path.

Organizational Frameworks

I have been in my role as senior director of Teaching and Learning with Technology at Penn State since November 15, 2010 and in those nine months I have been working to better understand the organization both in terms of its external requirements and the overall internal dynamics. I feel very lucky across several dimensions in that I have a great leadership team in place that has rolled up its sleeves with me to help explain the various functions inside their own units and who have also embraced this idea that we have a real opportunity to rethink how we work together.  Another critical factor at play here is that I still have access to the person who built this organization and was a huge driving factor in the creation of such a robust teaching and learning with technology ecosystem here at the University.  What that affords me is an opportunity to grow into my role and have people to lean on in all directions -- it has been critical as I work each day to better understand the overall depth and breadth of TLT and its overall role here at the University.

As part of this process I challenged my leadership team to come together and help me rethink the way we work together and present ourselves to both the on and above campus audiences we serve. I've pressed them into the idea that we can no longer do what we need to while being a handful of individual organizations -- we need to think, talk, and act as one TLT. This idea, that we are better together than as separate and vertical organizations is something I believe very strongly in. My push is that we need to see ourselves as a horizontally integrated organization -- an organization where our teams leverage the talents across the lines of the individual groups. I say this because I truly believe TLT has been constructed in a very intelligent and thoughtful way .. we are an organization that has each piece of the puzzle as it relates to envisioning, implementing, and supporting large and small scale technologies that influence teaching and learning.  What I mean is that we have a value chain of sorts in place that allows us to actively investigate new and emerging technologies and practices with an incredible amount of agility in Education Technology Services, we have the ability to install, manage, shape, and support all that activity in both physical and virtual ways through the Classroom and Lab Computing team, have the ability to drive adoption and appropriate use of technology through Training Services, and can work to communicate much of it on the web through standards-based accessible web presences powered by WebLion.  These organizations need to compliment one another as we work to deliver the kinds of services our audiences need and want.  They need to act as One TLT.

This perspective, when implemented, allows for our project teams to organize around successful implementations in ways we may not have considered in the past.  As a recent example, when we set out to replace our student response system, we didn't just turn to one of the organizations to make a technology decision, we assembled a team that included not only purely technical people who focused on the integration issues, but also an instructional designer to investigate and document teaching practice, a trainer to construct training opportunities from the start, and communication people to share progress openly as we drove towards selection and implementation. Sounds simple -- and it is conceptually, but the act of actually making that the new framework in how we do work is the complicated thing.  We can't live in a world where any one of the organizations within TLT does its own thing from end to end -- end to end requires the skills only available when you look across TLT from a horizontal perspective.

This is also true in the way we need to begin to represent ourselves as well. One of the things we have done every year I have been a part of this organization is write an annual report. Typically the responsibility to construct the report would fall directly on the shoulders of the director in each of the primary groups. What this meant was that the report read more like four or five different reports under one cover page. This lead to some strange reporting -- CLC and ETS would both report on projects they were involved in (like the Media Commons) and often times the data shared might be slightly contradictory and tell two different stories. What we set out to do this year was much different -- we wanted the report to represent our thinking as it related to TLT. It honestly took quite a bit longer than I expected to work through the thinking, but in the end I am left very proud of what we developed and I believe it will be the blueprint that much of our work will follow over the next couple of years. Last year's report was nearly 140 pages, this year's report is 23 in total. (What follows is mostly for me, so I can capture the process of creating it while it is still relatively fresh in my head.)

Several months ago I started the conversation about the annual report with the TLT leadership team and we all agreed we wanted something that could more effectively speak to who we were as a collective.  Our first step was to take the 140 page report and break each headline into a blog post. Each post included the title of the section and a short description of the initiative.  The blog gave us a multipage digital representation of a static document.  We fully intended to use that as a platform to allow all of TLT to vote on the most important initiatives to form the basis of the report.

But once the blog was in place and we looked at it, something different ended up happening. I walked into my colleague, Derek Gittler's office and he had taken every headline and placed them on sticky notes. He even color coded them based on what I'll call the organizational owner.  We looked at it and were at once shocked at the overlap and the emergence of themes. I was able to easily construct a handful of themes that highlighted what our largest and most impactful initiatives are. Within the hour we had taken the blog built around what should be a hidden org structure from our report and turned it into a thematic representation of TLT.

Once the themes emerged, I was able to assemble a Keynote presentation for the leadership team so we could drive towards consensus as a team. The presentation outlined the themes and how our projects and initiatives come together to tell an amazing story of the organization. A story that allowed us to share short details about how TLT focuses intense energy around:

• Teaching, Learning, and Collaborative Spaces
• Collaborative Platforms for Teaching and Learning
• ANGEL and the Future of the Course Management System
• Enriching the Community
• Engaging the Community
• TLT Events
• TLT Research and Assessment
• The Future of the Web
• Conservation in TLT

The themes turned into a series of wiki pages that the leadership team constructed from the outline from the whiteboard. From there the leadership team took a couple of days to gather the appropriate data from each item and write it up in the wiki. I was able to leverage the wiki and write the final report, with narrative in less than 24 hours. Once the communication team did the editing the report came together remarkably fast -- after the months of preparation and discourse.

I know it seems almost silly, but for the first time I can look at TLT and see how we work together to provide services and opportunities that truly supports our mission to guide the University in the appropriate use of technology to enrich teaching and learning. When you read through the TLT Annual Report for 2010 I hope you can see that what we are attempting to do is provide not only a new way to communicate our accomplishments, but a new willingness to address our own organizational framework to better serve those who depend on us the most. Maybe taking a few months to craft an annual report seems extreme, but in this case I honestly feel the work that we did here will provide the foundation for how we work together going forward. It is something I am very proud of.

More on Horizontal Contributions as Conversations

I should know better than to post more about this concept given the lack of interest (perhaps my lack of clarity) in my previous piece on it, but I am really interested in generating conversations about it. My friend and colleague, Brad Kozlek, has been working with Intense Debate on his blog showing what it looks like from an end user perspective ... Brad does an excellent job of discussing the affordances of this specific tool offers. I think the idea that it is a service unto itself allows it to do so much more than simply handle standard text comments ... to me that is exciting in light of at least two of our faculty fellows this summer. If you are interested in what a third party commenting engine can provide jump over and take a look at it in action at my PSU blog.

One of our Fellows, Chris Long, is exploring the notion of "digital dialogues" to start to understand if the platforms of the web 2.0 world can support ongoing dialogue with deeper meaning. From Chris' post at the TLT Faculty Fellow site describing his investigations ...

In Plato's dialogue Gorgias, Socrates claims to be one of the only Athenians to practice the true art of politics. As is well known, Socrates haunted the public places in Athens looking for young people with whom he could converse. During these discussions, Socrates was intent on turning the attention of those he encountered toward the question of the good and the just. It is difficult to understate the lasting political power these dialogues have had over the course of time. Yet the emergence of social Web 2.0 technologies opens new possibilities for this ancient practice of politics, which Socrates fittingly called in the Gorgias, a "techne," or art.

When we started exploring the notion of using an external commenting engine to support some of the work Carla Zembaul-Saul wanted to think about this summer, we instantly saw these new affordances giving Chris new ways to explore his thinking -- commenting inline via video is a huge step forward in our minds to relate to his work.

While this interesting itself, the thing I was really interested in was not what you saw when you arrived at a given blog, it was what it looked like from a personal administrative side ... I was interested in being able to think about how what my (or students') contributions look like across the social web. We post and comment traditionally in a vertical fashion, while what we need is an easy way to track those contributions once we leave the vertical. So if lots of people, perhaps across the PSU blog service, could use a a service that keeps track of our horizontal conversations something really exciting could emerge. Something that would let us look at all of these horizontal contributions with ties to the original context. Since it is a service on its own, it has a set of dashboard tools that pulls it all together -- people you are following, certain keywords emerge, your own comments, links to the original posts, and more. This is the side of it that makes me really hopeful.

If we can make this happen the way we are thinking about it we can empower some new uses for our platform. Chris gets his ability to engage people where they are in multiple mediums and Carla gets a way to use comments as measurable artifacts. I gain the ability to introduce this to my friend, Keith Bailey, in the College of Arts and Architecture as a viable platform to teach art appreciation -- in that world, the idea of the critique is as important as the original contribution. So having an easy way for a faculty member to track contributions across many posts as a way to review and reflect on a given student's growth in the critique space is now very easy. If we can work to understand how to capture and pack up a single person's comments across lots of posts I think we are moving towards giving them more to reflect on and faculty a better set of evidence to base assessment on. At least I think so ... any thoughts?

THON 2009

On Sunday I was reminded of yet another reason why I think we owe it to our students to make things right. THON 2009 wrapped up yesterday after raising a staggering 7.49 million dollars to help fight cancer. The last hour is always so emotional and while we didn't make it this year I was able to follow Twitter streams, blog posts, and the Collegian's coverage. These are students who dance for 46 hours ... 46! They do it "For the Kids" and they do it because they are all amazing.

We have this football coach here at Penn State named Joe Paterno who has seen it all -- undefeated seasons, Heisman Trophy winner, National Championships, and Saturdays with 110,000 people screaming for he and his players. When he says it is his proudest moment at PSU in 58 years you have to feel humbled by the enormity of it all. I have to say, I was moved to tears and am so thankful to be a part of this community.

There are very few times in my life I'm speechless, but I am now. I wish the whole world could see and feel what's in this room right now. Love and commitment and the dedication that just reeks from this room. In my 58 years at Penn State, I've never been more proud than right now.

A Bigger Part

I've been working in higher education for nearly 11 years now. The idea that I could come to a place like PSU and actually feel like I could honestly make an impact was very difficult for me when I first showed up. The University is so big and so intimidating as an outsider -- I can't even imagine how students feel when they show up! Combine that with the fact that I grew up not being a big Nittany Lion fan and you had a bit of an unwilling participant.

Since that time I've been lucky to have held positions as instructional designer, manager, director, instructor, and now after all these years, a student. I feel good to have had the opportunity to be a part of the early days of the World Campus when it was just spinning up. I learned so much as I watched people make real decisions about issues that were so new. I've been lucky to have been in the right place to be a part of the launch of the College of IST and become the Director of the Solutions Institute. An amazing time when we were acting like a real start up inside higher education. I've been lucky to teach both undergraduates and graduate students. Applying what my teams have been creating first hand has been an incredible opportunity and learning experience. Now I spend my time helping people to think about larger issues that impact a big University and I can't be happier with that opportunity.

But, with all that said its taken being a student at PSU for me to see the whole picture. I was talking to my colleague Chris Stubbs yesterday about this very notion. Its such an odd feeling going from one side of the podium to the other -- it is very strange to be sitting in seats that I routinely work to make decisions about. Let me say that I've learned so much more in the last few weeks than what is on the syllabus. Looking at our technologies through the eyes of a student can give us such a stronger sense of what we need to be doing to make the experience really work. I can say that teaching hasn't quite done that for me, but being a student shows me how much work we have to do to keep up with what students need to be successful long term.

I'm already rethinking much of what we do as an organization and how we make decisions. Having a chance to sit in so many seats for one Institution has given me fresh perspective and motivation to work on old challenges. I'm looking forward to seeing what it all means as summer comes and I have more time to really reflect on how to move new ideas forward, but for now I'm just happy to be a bigger part of the whole system.

Some Interesting Stuff

Recently I was asked to share some "interesting statistics" about what is going on here at PSU and on a national level with the use of technology by young people. Here are some points I thought could resonate. I didn't editorialize too much, but my basic thoughts are below. What strikes me is how this leads us to such obvious conclusions about where time, energy, and dollars should be applied within our environments. I don't cite all this stuff, but nearly all of it is from various PSU reports or the Pew Internet and American Life Project. Please fell free to comment on these.

• 40% of online teens watch TV on devices other than a TV. This is a real trend hitting our campus. I gave two guests lectures in freshman classes last week and all but a handful of them said that is what they do. This has big implications for the kinds of networks we provide and the amount of bandwidth we allocate.
• Nearly a third of all PSU students created a rich media piece last year. Half of them did it for a class which means faculty are beginning to accept digital media as evidence of learning. That means the other half did it just for fun. Looks like the move towards rethinking our lab spaces is a good move. The idea that we should put a Digital Commons at every campus may help grow and support this trend.
• Nationally approximately 80% of college students are in Facebook. This is growing as Facebook continues to open to younger and more diverse audiences. At PSU, last November, the number was at 83%.
• The most interesting statistics related to FB are that 60% log in daily, 80% update their profiles several times a month, and that 23% of our students spend more than 5 hours a week in social environments (FB and MySpace). This proves to me that they'll spend lots of time online if given the right kids of spaces to participate in.
• According to Pew Internet and American Life Project nearly 50% of online teens are sharing content online. This isn't file sharing, it is sharing pictures, text, and other forms of their media. 64% engage in at least one form of content creation. Girls dominate most elements of online content creation and sharing with 35% of teen girls blogging, and 54% sharing photos. Compared with 20% of boys blog and 40% share pictures. Boys are nearly twice as likely to share their videos online.
• Why is this the case? 89% of them report that people comment on them some of the time. Most of them use their social networks to control access -- Facebook is the number one photo sharing site on the Internet.
• We know they use all sorts of modes to communicate, but they use modes differently with different groups of people. Text messages are used to connect with peers, while email is "for old people."
• Digital video is explosive at the moment. It is empowering new types of conversations across the web. Visit youtube and notice not only the number of views on videos, but the number of comments and video responses. It is stunning.
• Internet users watched 10 billion videos online in December 2007.
• 73% of adults own cell phones, 63% of teens own them, and at PSU 93% of students own a cell phone.
• Nearly 90% of PSU students own MP3 players. iPod is the majority.

ETS Year in Review

We had our last staff meeting of the year this morning here at ETS ... I was going to cancel given the amazingly bad weather we are having, but late last night I decided not to do that and instead to forgo the usual house cleaning, project updates and operational policy discussions and simply say thank you to the group for an amazing year of work and effort. I tried to share some of the highlights from the year with them ... a list of things way too long to cover as quickly as I wanted to came to mind. So instead of a huge laundry list of stuff I picked a handful of our largest impact initiatives and shared some highlights and some thoughts. I linked to the slides below without audio in Flash format. If you are interested, just click the image below to check them out (it is 5 MB). As always, comments are welcome!

It is also important to note that there are people all over ITS and the University in general who have had a big hand in these things.

Digital Commons in the News

I was pleasantly surprised to see an article about the Digital Commons today at the Penn State Live site. Nice to see it getting a little attention ... we are getting set to do the next five campuses and we are getting really solid feedback from those who already have DC facilities. Our own facility here at University Park is seeing massive usage -- much more now that we've integrated our faculty and student support spaces into the one Digital Commons. Very exciting!

Blogs at Penn State - The Real Thing!

So this semester (after about a year of work) the Blogs at Penn State will be used in classrooms to support online conversations (and probably all sorts of other stuff). We decided after much debate to restrict the pilot to 1500 people, but probably have the capacity to jump to 2000 if requests and numbers continue to flow in. In all honesty we could probably handle more, but the point of a pilot is to learn. We'll be doing a while bunch of that this semester! As I type there are students clicking the links for the "self-enroll" process so they can start blogging right away within PSU. To me it is very exciting -- the Daily Collegian even ran a little story about the new opportunity this morning. We are already evaluation Moveable Type 4 as it offers all sorts of new features we think will be critical. We are also starting to build our list of features we think we should be providing when this thing hits production status and the whole of the University can have at it. One thing I am noticing is that the Blogs at Penn State Community Hub is picking up steam -- people are showing up and posting questions and answers. It is very cool to see the community rise up and work to support itself. One of the things I thought I'd link to is a page that has a bunch of links to help faculty get the most out their blogging experience. I'll be reporting numbers and reaction as they roll in. Exciting stuff!